ORDERING

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Do I need to set up an account to order from Original Ink?

No you don’t have to create an account you can check out as a guest. Creating an account will allow you to track your order and store your billing and shipping details for future orders.

 

 

What forms of payment are available?

We accept the following payment options:
 

• Visa Debit, Visa Electron, Visa 

• MasterCard, 

• American Express, 

• Maestro UK, Solo

• Paypal

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Payment by bank transfer can be arranged - please contact us to arrange this.
 

 

DELIVERY

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Is delivery free for everything at originalinkfactory.com?

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• Orders over £50 have free worldwide delivery.

• Orders under £50, a charge will be added at the checkout. 

• For more information please go to our Shipping and Delivery Page.

 

We only have a couple of other occasions where you might experience a delivery charge:

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• If the price you have paid is changed for any reason after your online order is complete.

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• If you contact us to add a hand-crafted custom frame to any print on our site (in which case we can arrange a personal delivery with a specialist courier for an additional fee).

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PLEASE NOTE:  Custom framed items are currently only available for UK mainland delivery. For more details go to our Shipping and Delivery Page.

 

 

How do you pack the artwork?

All unframed prints are hand rolled in craft paper and shipped in a ridged postal tube.

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Framed artworks the corners of the frame are protected by using foam covers, the whole piece is then encased in bubble wrap and delivered by a specialist courier. 

 

For more information go to our Shipping and Delivery Page.

 

How long will it take for my order to arrive?

Please go to our Shipping and Delivery Page for more information page for full details

 

How can I track my order?

If you have an account you can login and see the progress of your order. Our customer service team will also keep you up to date via email, including sending out shipping confirmation and tracking numbers.

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What is originalinkfactory.com's returns policy?

In accordance with the European Distance Selling Directive, items purchased from originalinkfactory.com, by customers within the European Union, can be returned within 30 days of receipt of the goods and must be received in 100% re-saleable condition. In the case of products returned from addresses in the United Kingdom we will refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method. 

PLEASE NOTE: The European Distance Selling Directive excludes items that that are hand-made to order, such as our custom-made frames, these therefore cannot be returned unless faulty.

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What happens if my item is damaged?

Customers must contact us within 3 working days of receipt of the damaged goods to be eligible for replacement or refund. We will then contact you with the full details about the refund or replacement procedure.

We would advise if the if there is any damage to the outside of the packaging for the customer to refuse delivery of the package (as stated on the label). 

If your item does arrive damaged please Keep the piece in the original packing to be able to send it back to us.

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PRODUCTS

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Does originalinkfactory.com offer a framing service?

Yes, UK customers can purchase a variety of framing options with many of the prints on our website.

 

If your chosen print has a framing option, you’ll see the choices available next to the product. Please see our Framing section for more details.  

To make any enquires regarding overseas deliveries of custom framed items please contact our customer service team support@originalinkfactory.com who can assist you and obtain specialist quotes for air freighting overseas where possible.

 

 

I want to arrange framing myself, how accurate are your sizes?

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Although we try to make the picture sizes on our website as accurate as possible, we always recommend waiting until you receive your print before arranging any framing. Please do not give the sizes on our website to your framer, instead arrange for them to measure the print when it arrives. 

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Do your limited edition prints come with a COA?

A COA is a certificate of authenticity, this is usually produced by either the artist or the publisher. As works form our site come from a variety of artists and publishers not all of them come with COA.

What is a Limited Edition or an Open Edition?

A limited edition artwork, is one where only a limited number are produced. The Edition size tells you how many works will be produced. An open edition there is no limit on the number of reproductions produced. 

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GENERAL

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I am looking for something not listed on your site?

If you are looking for something in particular by an artist listed on our site and can’t find it please email us at support@originalinkfactory.com. We will do our best to locate the item and let you know if it is available.

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What does originalinkfactory.com do with my personal information?

originalinkfactory.com has a strict policy of not releasing any personal information to outside companies.  The only exception is Sagepay and Paypal, our online payment providers, and in this instance the information you provide is used solely to process your order payment.

 

Customer information is used to improve the user experience on our website and to keep customers informed about Original Ink and the art world.
 

How can I keep up to date with what’s going on at originalinkfactory.com?

Sign up to our email newsletter and you will be the first to hear about hot new releases, offers and promotions as well as fresh new and emerging talent - all at your fingertips.

At originalinkfactory.com we pride ourselves on being the leading destination for art online, and our exciting newsletters will keep you up to date with what's new in the art world.

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Is it possible to add to a current order? 

Yes you can add to your order but you will need to call our customer service team to do this. For security reasons we do not keep any credit card details so please have your payment details on hand when you call. 

Alternatively, you can place a new order through the website and if you want them to be sent together contact our customer service team, who can arrange this.

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How do I become an artist on originalinkfactory.com?

You can submit your work for our artist liaison to view at artwork@originalinkfactory.com. Please include a brief description of yourself and attach some jpgs of a couple of your pieces. If you are successful our artist liaison will be in touch with you. 

PLEASE NOTE: due to the large number of submissions we receive we cannot reply to all submissions. 

If you didn't find the answer to your question on this page, please contact our help desk and we will respond to you personally.

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